Refund & Cancellation

Cancelling an order

You can cancel your order at any time before it is dispatched. Send us your order reference on WhatsApp or by email to info@thefumist.com. We will confirm the cancellation and refund the full amount you paid.

Once an order has been handed to the courier, it can no longer be cancelled. You can still return it under the rules below if the bottles are unopened.

We may cancel an order ourselves if a fragrance is unavailable, the address cannot be served, or the payment looks fraudulent. When we do, you receive a full refund and we tell you why.

Damaged, leaking or wrong items

Every bottle is checked and packed by hand, but journeys are not always kind. If your parcel arrives damaged, a bottle is leaking or broken, or you received the wrong fragrance or size:

1. Write to us within 48 hours of delivery with your order reference.
2. Attach clear photographs of the item, the box and the shipping label. An unboxing video helps us resolve it fastest.
3. We will send a replacement at no cost to you. If you prefer, or the fragrance is out of stock, we will refund you in full. You will not pay any shipping for this.

Returning an unopened bottle

Changed your mind? You can return a bottle within 7 days of delivery if it is unused, with its seal and cellophane wrap intact and in its original box.

1. Write to us within 7 days of delivery with your order reference and the item you want to return.
2. We will reply with return instructions and the address to send it to.
3. When the item reaches us and we have checked that it is sealed and unused, we refund the price you paid for it.

For change-of-mind returns, the cost of sending the item back is yours; we cover it for damaged, leaking or wrong items. Please pack returns securely — perfume is fragile, and a bottle damaged in transit back to us cannot be refunded.

We do not offer exchanges. To choose a different fragrance, return the unopened bottle for a refund and place a new order.

What cannot be returned

Perfume is a personal-care product. For the safety of every customer, we cannot accept returns of:

• bottles that have been opened, sprayed or unsealed, or whose cellophane has been removed
• individual bottles taken from a set. A Discovery Set is returned whole, with every bottle sealed
• items reported after the 7-day return window, or damage reported after 48 hours

Not sure a fragrance is right for you? Message us before you buy. We are happy to help you choose.

How refunds are paid

We email you when the refund is started, with a reference you can quote to your bank. If it has not arrived after 7 working days, write to us and we will follow it up with our payment provider.

Failed or double payments

If money left your account but the payment failed, or you were charged twice for the same order, you do not need to do anything. Bank-side failures are reversed automatically, usually within 5–7 working days. If you have been charged twice for one order, write to us and we will refund the duplicate straight away.

How to reach us

The quickest way is WhatsApp. You can also email info@thefumist.com. Please include your order reference, which starts with TF and is in your confirmation email. We reply within one working day. The formal complaints process is described in our Terms & Conditions.